Shipping & Production
SHIPPING & PRODUCTION
We use Australia Post and TNT as our preferred couriers, Australia Wide. A signature on delivery is applicable for every package. If you or an authorised representative are not at the location to sign, a card will be left in your absence to collect at your local Post office.
Shipping costs are calculated at check out and are based on the weight of your total order.
Delivery Time Frames:
- Standard Post: Australia Wide: 5 to 7 business days
- Express Post: Australia Wide: 1-2 business days
- Hire Items Local Pickup: Our studio is based in Brisbane, and we do offer local pick up for our hire items only. Once your order is confirmed, we will liaise with you on a scheduled pick up time and date.
- Local Pick Up for orders not in hire range: We've temporarily closed local pickup but hope to open up to this option again in the future.
- Delivery: We only offer delivery on our large custom scale orders for our Weddings, where we will quote the delivery charge with you in your quote.
Custom Items: Please note for Custom items, you will be quoted directly on shipping costs or delivery.
PRODUCTION TIME FRAMES
All orders are processed immediately after the confirmation of payment. All orders are made to order and are custom designed in house. Please allow us five (5) business days to create your order, unless your order is customised - this time frame will be specified directly to you.
Custom Orders: Please note that our custom orders have varying time frames depending on the product and quantity. These timeframes will be disclosed to you in your quote and accommodated to meet your deadline.
Any rush orders that need to be designed and delivered in less than 72 hours will also incur an additional 30% of the total cost.
We do also ship worldwide! Please e-mail us directly for a quote of shipping at firstname.lastname@example.org