FREE SERVING BOARD WITH ALL ORDERS OVER $150 UNTIL 08/10/2021

Our Process

How does it all work? 

 

EXPLORE

Browse through our website and social platforms to get inspired. We never create the same piece again, as we like to make your custom piece the perfect fit for you.

 

CONTACT US

We are excited to hear from you on how we can help make your creative dreams a reality. Please get in contact with us via our contact page, including your venue, event date and any ideas that you have.

 

If you are looking for custom invitations, please contact our sister company With Love Prints (www.withloveprints.com.au) directly. 

 

LET'S CHAT

We love to understand your full vision and come on this creative journey with you. Sometimes chatting on the phone is easier and more clear to explain your vision. We will contact you to set up your free 30-minute phone consultation. Before our phone call, please e-mail over any inspiration from our work, your colour scheme, florals, hire pieces and anything else you'd like to chat about. 

 

CONTRACT + DEPOSIT

After our phone call, we will pop together a custom quote and mood board design proposal (this may take up to 5 business days). 

 

Our quote will include a breakdown on the pieces we have discussed, inclusive of any hire items if applicable. Our quotes and mood boards will include photos to help you visualise your special event. This also includes our agreement of terms and conditions.

 

Once you have reviewed our quote and are happy to proceed, we will send you our contractual agreement and an invoice for a 50% non-refundable deposit. This reserves your date and will outline our production schedule and delivery if need be. The remaining 50% is due 14 days before any items are delivered or shipped. 

 

PRODUCTION

Once you place your 50% non-refundable deposit, we will send you your official KC TIMES CO Documents! This will include our contract, design proposals, proofs and print releases. We will send you everything via e-mail, and liaise directly with any amendments if need be. 

 

P.S. Don't mind us whilst we Instagram along the way, follow our journey! 

 

DELIVERY

Once we have finalised your pieces we will either ship them to you directly, set a collection date or have confirmed the delivery date. This will all be specified in your contract. 

Pick up: At our Carindale Studio

Delivery: If we are delivering day-of items in the city of Brisbane, we require a full timeline of events for your wedding, a point of contact person and a time for delivery.